FAQ
Where do you ship?
I currently ship Worldwide! For Okanangan locals wishing to pickup in person, select the 'pick up' option at the checkout to eliminate shipping charges, and we will coordinate a time.
When will my order arrive?
Ready to ship items:
Orders are shipped within 2-3 days of receipt, and you will be notified via email with your shipping confirmation when your order is on its way!
Custom orders:
I take custom orders when I have the time in my making schedule to accommodate. Small orders please allow for 2-3 months and larger 8-12 months. As these orders are not created at the same time as the original collection and are handcrafted, there will be variations between the products. Complete tableware collections are available and we welcome wedding registries.
Return and Refund Policy:
Damaged goods must be reported to Kiln 9 Ceramics within 48 hours of the delivery date for a refund to be issued. Shipping cost will not be refunded. A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to Kiln 9 Ceramics with the report. (Email to kiln9.ceramics@gmail.com)
Damages outside of the 3 day limit will not be refunded as time sensitive insurance claims will be expired.
Refund or exchange of product will be discussed on a case to case basis.
Ceramics Care
All items sold by Kiln 9 Ceramics are food safe. Wares made of solely ceramic are dishwasher safe - no hand washing is necessary, although it is recommended as it will extend the life of your piece.
Items decorated in gold lustre or black mirror metallic glaze are not microwave friendly. This also includes the bamboo cane handles on teapots. All other glaze combinations are microwave safe, however, the more you expose your pottery to quick extreme water abrasion and chemical dish detergents the sooner it will show signs of wear.
Do I take Custom Orders?
I take custom orders when I have the time in my making schedule to accommodate. Small orders please allow for 2-4 months and larger 8-12 months. As these orders are not created at the same time as the original collection and are handcrafted there will be variations between the products. Complete tableware collections are available and we welcome wedding registries.
By purchasing from Kiln 9 Ceramics you are acknowledging that:
Each item is HANDMADE and will show the marks of this process.
Each piece is unique, bearing the same colours and similarities, with differences in applications of glaze and slight variations in size.
All wares are made with attention to detail including remnants of the hand at work and intentional “imperfections”.
All items are food safe.
Most items are dishwasher and microwave friendly.
Pieces that include metal or bamboo cane handles should not be microwaved or dish washed, doing so may compromise your product.
Wares that have gold accents cannot be microwaved—the inclusion of 18k gold will be noted clearly within the description.
(Kiln 9 Ceramics) is a one woman business where every detail is done solely by the artist. Please understand that a lot of effort goes into every aspect of making your experience positive. If you have any questions about the terms of services offered please reach out directly to me at kiln9.ceramics@gmail.com as I would like nothing more than to have you as a customer for life.
And Lastly...